Refunds & Exchanges
Digital products (virtual training and ebooks)
All sales are final for digital products. There are no refunds or exchanges of premade programs or ebooks. No exceptions. If you accidentally order the wrong goal on any of our templates, you are responsible for buying the template with the desired goal selected. We offer no refunds or exchanges whatsoever on the templates.
CRWN is always striving to improve the quality of our products. Periodically, that means we will release newer and improved versions of the templates. Purchasing a prior version of the templates does not result in receiving an updated version. This requires an additional purchase.
Our goal is to make sure you are completely satisfied with the items you order and your experience with CRWN Athletics. Depending on the reason for the return and the condition of the product (digital products not included), there may be several options available to you.
* Please note, that all items must have their original tags attached and be unworn and unwashed.
- No refunds on sale items.
- Any cancellations on orders must be made within 24 hours of the purchase. No cancellations or refunds can be made outside of 24 hours of purchase.
- You will be responsible for paying postage on any returns or exchanges.
- If you would like to return an item for for any reason other than mispacked or defective products, we can issue store credit in the form of an electronic gift card that you can use towards a future purchase. The store credit applied is for the purchase price of the product only and does not include any shipping fees charged for delivery. The store credit gift cards do not expire and can be used with a discount code.
- You will have 10 days from delivery of your package to file a return claim with customer service.
- If a product you receive is damaged during shipment, or is not what you ordered, we can send a replacement. Please provide proof of damage during shipment to customer service in order to receive a replacement.
- As soon as we can see there's an update on the tracking back to our facility we will send out a replacement.
- If the item you’d like to return was ordered more than 10 days ago, the item is no longer for available for sale, or if the item was purchased using store credit as part of a previous exchange, we cannot accept the return or issue a refund for any reason.
*Additional limitations may apply.